Cancellation & Refund Policy

At GS Premier, we understand that travel plans can change unexpectedly. This Cancellation & Refund Policy outlines the terms, timelines, and procedures governing cancellations, deposit forfeitures, modifications, and refunds for our luxury chauffeur services.

 

1. General Cancellation Rules

  • All cancellation requests must be submitted in writing via email to support@gs-premier.com or submitted directly through your online booking portal account.

  • Cancellation timelines are calculated strictly from the scheduled pickup time of your reservation.

  • Refunds (when applicable) will be issued to the original method of payment within 5 to 7 business days following cancellation confirmation.

 

2. Airport Transfers & Point-to-Point Transfers

  • Cancellation 24+ Hours Notice: Cancellations made more than 24 hours prior to scheduled pickup will receive a 100% full refund.

  • Cancellation 12 to 24 Hours Notice: Cancellations made between 12 and 24 hours prior to scheduled pickup will incur a 50% cancellation fee.

  • Cancellation Under 12 Hours / No-Show: Cancellations made less than 12 hours prior to scheduled pickup, or failure to show up at the designated pickup location (“No-Show”), are non-refundable and will be billed at the full fare.

 

3. Hourly / As-Directed Charters

  • Cancellation 48+ Hours Notice: Cancellations made more than 48 hours prior to the charter start time will receive a 100% full refund (minus any non-refundable initial deposit specified at booking).

  • Cancellation 24 to 48 Hours Notice: Cancellations made between 24 and 48 hours prior to charter start time will incur a 50% cancellation fee of the total reserved charter cost.

  • Cancellation Under 24 Hours Notice: Cancellations made less than 24 hours prior to charter start time are non-refundable and subject to 100% of the total reserved charter charge.

 

4. Weddings & Special Events

Due to high vehicle demand and custom scheduling for weddings and high-profile special events, dedicated cancellation rules apply:

  • Initial Deposits: Initial deposits paid to lock in luxury vehicles for Weddings and Special Events are non-refundable.

  • Cancellation 14+ Days Notice: Cancellations made more than 14 days prior to the event date will forfeit the non-refundable deposit, but any remaining balance paid will be fully refunded.

  • Cancellation Under 14 Days Notice: Cancellations made less than 14 days prior to the scheduled event date are non-refundable, and the full event total will be billed.

 

5. Flight Delays, Flight Cancellations & No-Shows

  • Commercial Flight Delays: GS Premier monitors commercial arrivals in real time. If your flight is delayed or rescheduled by the airline, no cancellation fee or extra charge applies for adjusting your chauffeur’s arrival time, provided your flight number was accurately supplied during booking.

  • Canceled Flights / Diverted Flights: If your flight is canceled or diverted by the airline before departure, you must notify GS Premier immediately. If notified before the chauffeur has dispatched to the airport terminal, you may reschedule without penalty or apply your credit toward a future booking.

  • Airport No-Show Policy: If a passenger fails to make contact with the chauffeur or customer support within 45 minutes of domestic flight arrival (or 60 minutes for international flights) without responding to calls or text messages, the driver will be released, and the reservation will be marked as a No-Show (billed at 100%).

 

6. Reservation Modifications & Route Changes

  • Date & Time Changes: You may modify your pickup time or date without penalty up to 12 hours prior to airport transfers or 24 hours prior to hourly charters, subject to vehicle availability.

  • In-Vehicle Route Extensions: If you extend your hourly charter duration or add unscheduled stops mid-trip, additional time will be charged in 15-minute or 30-minute increments at standard published hourly rates.

 

7. Billing & Disputes

Charges from GS Premier will appear on your statement as “GS PREMIER LIMO SERVICE” or similar. If you do not recognize a charge or have a billing concern, please contact us at booking@gs-premier.com or 702-909-0777 before initiating a dispute with your bank — most billing issues can be resolved directly and faster this way.

 

8. Contact Us for Cancellations

To cancel or modify a reservation immediately, please contact our support team:

Booking Email: [booking@gs-premier.com]

Support Email: [support@gs-premier.com]

Phone: [702-909-0777]